GO.gov — federal travel and expense solution

GO.gov replaces the E-Gov Travel Service — ETS2 — program. All civilian agencies must switch over to GO.gov throughout fiscal year 2027. GO.gov gives agencies one secure, streamlined shared service to manage travel and expenses.

We awarded IBM a 15-year contract to run the travel and expense technology behind GO.gov. Find award details on SAM.gov.

What makes GO.gov different?

GO.gov combines travel booking and expense systems into one platform. ETS2 relied on two providers, and each agency managed its own setup. GO.gov standardizes processes, cuts manual tasks, and eliminates redundancies across civilian government travel.

This single, enterprisewide shared service drives efficiency, promotes compliance, and creates uniform processes agencywide. Here’s our approach:

• Centralized operations: Combines booking, expense management, and support desk services into a single platform.
• Compliance and standardization: Unifies civilian agencies under federal travel standards, eliminating costly customizations and simplifying workflows.
• Continuous improvement: Leverages IBM’s managed service expertise to deliver ongoing system updates and enhancements.
• User experience: Provides modern tools that help travelers complete tasks faster and make compliant choices effortlessly.
• Robust security: Built on a cloud-based software as a service platform. It is FedRAMP-certified, applies critical security controls, and maintains high security standards for traveler identities and payment data.

Excepted entities

The Department of Defense, the federal government legislative branch, and the District of Columbia government are not required to use GO.gov.

GO.gov uses single sign-on, or SSO, so you can sign in once to access all your applications and services.

Access GO.gov

1. Visit GO.gov and click “Log in to GO.gov”

2. Enter your federal email address

   Note: If your agency has not transitioned to GO.gov yet, this will not work. Your agency can advise if or when they will transition to GO.gov.

3. Authenticate with your agency

   Verify your credentials using your agency’s authentication process.

Set up your user profile

Set up your traveler profile the first time you sign in. Under your profile settings, you can:

• Review your personal information
• Add or change addresses
• Add a known traveler number
• Set your traveler preferences
• And more

Review and add the information to simplify your first travel booking.

Training videos

Questions?

Visit GO.gov support for help with signing into your account, finding support, or resolving security issues.

Agency travel managers can find transition planning resources on Connect.gov (PIV card and sign in required). Email us at [email protected] with questions.