Summary
- Artificial intelligence in travel allows vacationers to personalize their vacations based on their preferences and travel companions, from activities for kids to a list of top-rated coffee shops.
- Major businesses are implementing AI technology in the travel industry, including airlines using AI to forecast flight cancellations and identify fake internet reservations.
- AI-powered chatbots are being used in the travel sector to provide quick and helpful customer service, answering queries and providing information even when customer support representatives are not available.
All travelers have bucket lists of the destinations they would like to visit, from the romantic streets of Paris to the mesmerizing beaches of the Maldives, and others. However, vacations can start off as a great idea and then turn into a hassle to plan. Many hours of planning and ideation go into meticulously coordinating travel schedules, which is sometimes disregarded. Lack of planning experience frequently manifests as “unseen hurdles” during a journey.
Therefore, for some travelers, the prospect of organizing a trip independently might be overwhelming. There seems to be a never-ending list of things to do and consider. Booking a planned vacation may attract some travelers, but doing so would require them to adhere to a schedule that is not always comfortable, participate in activities that they do not enjoy, and interact with strangers during the duration of their trip.
90% of the challenges that travelers may encounter on a trip may be handled with a little bit of planning and work in keeping a customized trip planner. How about getting help from artificial intelligence? Here’s how artificial intelligence is changing travel
How Is AI Changing Travel?
Airplane on the runway
Using AI for travel can help vacationers enjoy their time away even more. AI tools allow people to tailor their vacations based on whom they are traveling with or what activities they are interested in sourcing everything from activities for kids to a list of top-rated coffee shops.
Prior to ChatGPT and other generative AI techniques, 50 people conducting the same 50 searches over the course of a weekend in New York would provide identical results. Now, artificial intelligence focuses on hyper-personalization and tailoring content to each individual’s reality.
Artificial intelligence has been at the forefront of public discourse in recent months because of how it has the potential to alter daily life. The travel sector is no exception; according to a monitoring survey by Longwoods International, a third of passengers said they would use ChatGPT to arrange their holiday.
Major businesses are starting to implement AI technology to propose destinations to consumers and speed up the booking process.
Passports, sunglasses and toy airplane on map. Approved American visa
Travelers may not always be aware that artificial intelligence is mostly utilized nowadays to optimize business operations. Airlines, for instance, utilize AI to forecast the number of passengers who will miss or cancel their flights. Other businesses rely on comparable technologies to identify phony internet reservations.
- Some airlines using AI: JetBlue, Delta Air Lines, and American Airlines
Customers in the travel and tourism sector may benefit from software that uses artificial intelligence to assist them comprehend pricing variations. For instance, the program could be able to inform users when hotel costs in a specific area are anticipated to rise.
Expedia released a new plug-in for its app that makes use of the most recent iteration of the popular AI chat technology to suggest potential hotels for their next vacation.
Expect AI Within The Travel Industry
Digital chatbot, chat GPT, Artificial Intelligence concept
Over the past ten years, artificial intelligence has played a significant role in business, and the travel sector in particular has used the technology much more widely recently. From planning to coming back home, using AI for travel could be a great use of the tech.
Chatbots For Customer Service
Chatbot is one of the most intriguing applications of artificial intelligence for hotels and other businesses in the tourist sector and is helping clients online. Particularly, it has already experienced considerable acceptance for the purpose of powering chatbots on social networking and instant messaging services.
When used in this way, AI may answer queries and give clients useful information even when a customer support representative is not accessible. On online platforms, customers are requesting ever-quicker responses, and businesses are able to meet these demands thanks to artificial intelligence.
- Examples of chatbots: Sam the intelligent travel chatbot and AI robot Connie
AI To Manage Revenue
Traveler using AI to plan a trip
The practice of selling the best product at the best price to the best client at the best time is known as revenue management. Because it is a data-driven field, artificial intelligence may be useful in assisting people working in the travel and tourism sector to optimize their profits.
AI streamlines the process of sorting through all the accessible data. Existing reservations, the number of rooms or seats available, planned events, and previous information on demand levels at the same time of the year might all be included.
The AI may then automatically modify pricing and distribution plans to maximize financial outcomes.
Flight Prediction
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JetBlue Airways plane taking off from Las Vegas Airport, LAS
Flight forecasting is being affected more and more by AI use in the travel and tourism sector. This field makes use of recent data as well as previous flight data. When analyzing enormous amounts of information and finding pertinent trends, artificial intelligence may be beneficial.
Using those statistics, AI-powered software may predict flight arrival timings and expected delay lengths by taking into account weather patterns, historical flight data, and speed-related trends.
As a result, users of the program may have access to forecasts that are more trustworthy and accurate.
What Will Be The Future Of AI-Aided Travel?
Robotic advisor at the airport
It’s easy to see how artificial intelligence is changing travel, and it’s not all bad.
Travelers should be prepared for automated luggage handling, AI-powered bag recognition systems, AI security screening, and maybe even an AI worldwide database that connects travelers with their bags in the future. These are all solutions that might eventually result in shorter queues and fewer lost bags at the airport.
In the future, it is conceivable that digital bag tags with RFID transmitters will take the role of paper tags, saving time during check-in and facilitating quicker tracking and identification of luggage for airlines. With partnerships with Dutch digital bag tag innovator BAGTAG, Lufthansa, Alaska Airlines, Qatar Airways, and other airlines are ahead of the curve.
Travelers may use these goods to register and activate their baggage tags from home, drop off their bags at a self-service kiosk, then monitor them using an app.
