Nuisance call firm Keurboom hit with record fine


A woman on the phone.


Keurboom Communications made automated calls

A cold-calling firm has been fined a record £400,000 by the Information Commissioner’s Office (ICO) for making almost 100 million nuisance calls.

Keurboom Communications made unsolicited automated calls relating to road-accident and insurance-policy compensation, the ICO said.

It breached privacy laws by calling people without their consent.

The company has since gone into liquidation but the ICO said it was committed to recovering the fine.

It said it had received more than 1,000 complaints about automated calls from the Bedfordshire-registered company.

Hidden identity

The ICO said Keurboom Communications called some people repeatedly and during unsociable hours.

It also hid its identity so that people would find it harder to complain.

“Keurboom showed scant regard for the rules,” said Steve Eckersley, head of enforcement at the ICO.

“The unprecedented scale of its campaign and Keurboom’s failure to co-operate with our investigation has resulted in the largest fine issued by the Information Commissioner for nuisance calls.”

In October, the Government announced plans to let the ICO fine company directors as well as their businesses.

“Making directors responsible will stop them avoiding fines by putting their company into liquidation,” the ICO said.

The watchdog said 2016/17 had been its busiest year for nuisance call investigations, with 23 companies fined a total of £1.9m.