Amazon Alexa offering NHS health advice

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Amazon Echo device.
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People will be able to get expert health advice using Amazon Alexa devices under a partnership with the NHS, the government has announced.

From this week, the voice-assisted technology is automatically searching the NHS Choices website when UK users ask for health-related advice.

Previously the device provided information from a range of sources.

The Department of Health in England said it could provide valuable support and even reduce demand on the NHS.

The partnership was first announced last year and now talks are under way with other companies, including Microsoft, to set up similar arrangements.

The use of voice search is on the increase and is seen as particularly beneficial to vulnerable patients, such as elderly people and those with visual impairment, who may struggle to access the internet through more traditional means.

NHS ’embracing’ technology

Under the partnership, Amazon’s algorithm uses information from the NHS website to provide answers to questions such as, “How do I treat a migraine?” and, “What are the symptoms of chickenpox?”

Health Secretary Matt Hancock said it was right for the NHS to “embrace” technology in this way, predicting it would reduce pressure on “our hard-working GPs and pharmacists”.

“We want to empower every patient to take better control of their healthcare,” he added.

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He said it was just the latest step in a technological revolution in the NHS.

The government has set up a unit, NHSX, to boost the use of digital technologies in the health service.

Among the measures already being pursued are an expansion of electronic prescribing and the use of artificial intelligence to analyse scans.

Prof Helen Stokes-Lampard, of the Royal College of GPs, said the move had “potential”, especially for minor ailments.

But she said it was vital that independent research was done to make sure the advice being given was safe or it could “prevent people seeking proper medical help and create even more pressure”.

And she added it was important to remember not everyone was comfortable using such technology or could afford it.

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